Case Study
Accredia
Digital Transformation
problem
Accredia, a national accreditation body, in 2016 had an obsolete website and an inefficient reserved area, with manual flows that occupied about 20 FTE per month (a whole working month).
strategic solution
Deep digital transformation: new site built in Atomic Design with full editorial autonomy,
extended and redefinition of the document flow through Nextcloud + API.
concrete results
Estimated savings: over € 360,000 in 9 years
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Reset of the time of upload documents (from 9600 to 5 minutes/month)
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Improvement of autonomy and UX for editors and stakeholders
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First example of the platform managed independently → precursor of ekitai
context and challenge
Who is Accredia
Government appointment entity that ascertains the reliability of certifiers in Italy - in practice, "the certifier of certifiers
Main challenge
renew a website dated 2009 and make an area efficient a reserved area that required 160 monthly hours only for upload documents, without unhingeing the habits of internal users.
approach and methodology
and my role
strategy, facilitation, co-design, ux design
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Deep interviews with internal stakeholders and final users
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CHAPTING OF REAL FLOWS AND CREATION OF STRATEGIC INSIGHT
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continuous co-design
(duration 11 months)
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UI KIT and Design System inspired by the atomic design (precursor Ekitai)
designed solution
New modular site, completely autonomous for the editorial staff
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UI and Pattern reconfirmed by triangulation qualitative data + analytics (e.g. position reserved area)
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Reinvented documentary system: respected user flow, but made automatic
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Nextcloud installed on internal server → Guaranteed Privacy
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API to make the upload a "magical" action: drag-and-like = mission accomplished
Lessons learned
You don't always need to "innovate" at all costs: sometimes you need respect the existing and free it
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The true design system is built from the real , not from one ui kit on figma
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Open source technologies can become emancipation tools, if you listen to people
You want to transform a
restyling
in an organizational metamorphosis
Made with
