CASE STUDY
Sharelock
When security experts need efficiency over elegance
THE PROBLEM
100% of critical security workflows were failing in Sharelock's initial prototype.
Expert cybersecurity professionals couldn't complete essential tasks, and managers couldn't understand risk reports — making the platform unusable for both key audiences.
The Strategic Solution
I guided the redesign of the zero-trust security platform through iterative usability testing, design system architecture, and cross-functional collaboration. I led the transformation of technical complexity into human-centered workflows while maintaining the depth security experts require.
100% task completion rate (from 0%)
Consistent user satisfaction across security experts and managers
Scalable design system supporting ongoing feature development
Clear reporting interface that enables confident decision-making
Our Approach
My Role
Design Strategist & Research Lead – guiding Sharelock's design team, coordinating with security experts, and leading user research across multiple testing cycles.
Process in Four Key Phases:
Discovery workshop & stakeholder interviews
Usability testing with cybersecurity professionals and managers
Iterative design sprints based on real user feedback
Design system implementation with development team
Tools & Tactics
Qualitative usability testing
Atomic Design methodology
Cross-functional design ops
Component library development
What we found out
A.K.A. ISSUES discovered
Complex security workflows lacked logical information hierarchy
Technical language created barriers for manager-level users
No visual consistency across different platform sections
Critical actions were buried in secondary navigation
Reporting dashboards overwhelmed users instead of guiding decisions
Clarify complexity:
Make technical depth accessible
Prioritize actions:
Surface critical functions first
Build confidence:
Show users exactly what each action accomplishes
Enable expertise:
Don't dumb down, organize intelligently
Results & IMPACT
After implementation
✔ 100% task completion rate for all critical workflows
✔ Positive feedback from security professionals and managers
✔ Reduced learning curve for new platform users
✔ Scalable design foundation supporting feature expansion
Long-term impact:
The platform now serves as Sharelock's competitive advantage, with prospects consistently praising the interface clarity and workflow efficiency—proving that specialized B2B tools can be both powerful and intuitive.
Lessons Learned
Good UX boosts customer retention, improves conversion rates, and reduces costs.
It also enhances brand perception and market differentiation, making UX a strategic business imperative for sustainable growth.
Specialized users deserve thoughtful design
Security professionals work with complex systems daily—they need interfaces that match their expertise level without adding unnecessary friction.
Form follows function in B2B contexts
When you solve real workflow problems, visual coherence emerges naturally from functional requirements.
Testing with real users changes everything
No amount of stakeholder meetings can replace watching actual users interact with your product.
Design systems enable scalability
Building components that scale saves development time and maintains user experience consistency as features expand.
Ready to transform complex
B2B workflows?
Let's design platforms that serve expert users without sacrificing accessibility for decision-makers.
👉 Reach out for strategic UX consulting or book a lightning-fast Ekitai Sprint to redesign your B2B workflows in just 5 hours.
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